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Telecom Namibia's IT Helpdesk - Call Logging System

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Ndapewa Vistorina Hangula

Telecom Namibia

Telecom Namibia Limited is the national telecommunications operator, established in August 1992 and wholly owned by the Government of the Republic of Namibia. Telecom Namibia is functioning as a commercialised company and as a subsidiary of its parent company, Namibia Post and Telecom Holdings Limited.

Telecom Namibia's IT Helpdesk - Call Logging System
    Field of Application
  • Telecom Namibia
  • Other Companies with IT Helpdesks
    Technology
  • Operating system: Debian Linux
  • Applications: Quanta Plus
  • Programming language: PHP
  • Database: MySQL
Basic
concept
The submitted project is for a website (intranet) for Telecom Namibia’s IT Helpdesk. This website is to enable/introduce users to the e-business world. It will be used to log calls via the website instead of calling via telephone. The users will also be able to access the various application forms on the website. The calls will be on the website so the users can check the status of their calls, but they will not be able to edit/update any of the calls, this is only done by the Helpdesk Administrators or technicians. Once the call is closed, the users will receive a courtesy email asking whether their requests where done satisfactorily.
Detailed Description

The eProject is for a website (intranet) for Telecom Namibia’s IT Helpdesk. This website is to enable/introduce users to the e-business world. It will be used to log calls via the website instead of calling via telephone. The users will also be able to access the various application forms on the website. The calls will be on the website so the users can check the status of their calls, but they will not be able to edit/update any of the calls, this is only done by the Helpdesk Administrators or technicians.

“The E-Business project is expected to result in a higher awareness among our staff as to the services we provide to them. With the introduction of the website, users will spend less time on the phone which is a cut in the TN's expenses as well as promote eBusiness in Namibia.”
(Ndapewa V. Hangula )

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